Frequently asked questions
The questions we hear most often. Don't see yours? Email hello@complianthq.ai.
Do you store the personal data of visitors to my website?
No. We scan your public pages in an automated browser to see what loads (cookies, scripts, third-party requests, accessibility issues). The data we store is about your site, not about your site's visitors. We don't track your customers.
What's a 'page' — does one URL count as one page?
Yes. Every distinct URL we visit during a scan counts as one page. If your site has 50 unique URLs and we crawl them all, that's 50 pages. We bill on a monthly page-budget across all your sites; you can adjust the per-site cap in site settings.
Is this legal advice?
No. CompliantHQ is a monitoring and analysis tool. The AI advisor explains what we found, references the relevant laws (ePrivacy, GDPR, WCAG, EAA, DOS-lagen), and suggests fixes — but for binding legal interpretation specific to your situation, talk to a qualified lawyer. Our terms make this explicit.
Can I cancel any time?
Yes. Cancellation is one click in your workspace's plan settings. You keep access through the end of your paid quarter; sites are then archived (URLs stay claimed so nobody else can register them under your name) but no data is deleted. Reactivate any time.
What if I have 50 sites?
Add them all to one workspace — pricing is per page-budget, not per site. The Pro plan includes unlimited sites and scales smoothly with your monthly volume on the slider on our pricing page.
Does this work for non-Swedish sites?
Yes. The scanner is locale-agnostic. The AI advisor knows EU-wide privacy law (GDPR, ePrivacy, EAA) plus Swedish enforcement (IMY, DIGG, PTS); for non-Swedish sites it falls back to the EU-wide framework. We're adding more country-specific knowledge as we onboard customers from those markets.
Do you support WCAG 2.2?
Yes. We test against WCAG 2.0, 2.1, and 2.2 AA rules simultaneously via axe-core. The headline standard you report against is WCAG 2.1 AA — that's the legal floor in Sweden via EN 301 549. WCAG 2.2-only rules are surfaced as warnings so you can address them as the standard ratchets up.
Is my data sent to Anthropic / the United States?
Yes, scan-result summaries are sent to Anthropic's Claude API for AI analysis. The transfer is covered by the EU-US Data Privacy Framework (Anthropic is certified) plus EU Standard Contractual Clauses. We never send login credentials, payment data, or content from authenticated areas of your site. Full details on our privacy policy and sub-processors pages.
Can I pay by invoice (no credit card)?
Yes — that's the default. We bill quarterly by invoice (PDF email or e-invoice/Peppol where the country-specific format makes sense). No credit card required, no automatic charges.
Do you have a Swedish support number?
Not currently. Email hello@complianthq.ai reaches Magnus Johansson and the team directly. We typically reply within one business day; trial customers can reasonably expect same-day.